Legal Information

Privacy Policy

Last updated: October 2, 2024

Information We Collect

When you use our tutoring services, we may collect the following types of information:

  • Check markPersonal identification information (name, email address, phone number)
  • Check markEducational background and academic goals
  • Check markSession notes and progress tracking information
  • Check markPayment and billing information
  • Check markCommunication records (emails, messages, session recordings if applicable)

How We Use Your Information

We use the information we collect to:

  • Check markProvide personalized math tutoring services
  • Check markTrack student progress and customize lesson plans
  • Check markSchedule and manage tutoring sessions
  • Check markProcess payments and maintain billing records
  • Check markCommunicate with students and parents about progress and scheduling
  • Check markImprove our services and develop new educational resources

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Check markWith your explicit consent
  • Check markTo parents/guardians of students under 18 years of age
  • Check markTo comply with legal obligations or court orders
  • Check markTo protect our rights, property, or safety, or that of our users
  • Check markWith trusted service providers who assist in operating our business (under strict confidentiality agreements)

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Check markEncryption of sensitive data in transit and at rest
  • Check markRegular security assessments and updates
  • Check markLimited access to personal information on a need-to-know basis
  • Check markSecure payment processing through trusted third-party providers

Student Privacy (FERPA Compliance)

For students in educational institutions, we comply with the Family Educational Rights and Privacy Act (FERPA) and maintain the confidentiality of educational records.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Children's Privacy

We take special care to protect the privacy of children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Your Rights

You have the right to:

  • Check markAccess and review your personal information
  • Check markRequest corrections to inaccurate information
  • Check markRequest deletion of your personal information (subject to certain limitations)
  • Check markOpt-out of marketing communications
  • Check markWithdraw consent for data processing where applicable

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Address: International House, 10 Churchill Way, Cardiff CF10 2HE